VDA Recommendation 9003: Standardized Service Level Measurement in Automotive Aftermarket Business

VDA-Recommendations, 20 June 2013

The aim of the recommendation is to create a standard for the uniform measurement of service level between OEM and suppliers in the aftermarket. Prerequisite for a uniform measurement is compliance with contractual agreements between OEM and suppliers, such as the observance of agreed frozen zones, quantity change rates in defined periods or forecast accuracy agreements. In addition to the standardization, a performance assessment including existing backlogs is made in the performance index of service level measurement. Moreover, an active control of the supply chain is enabled through the systematic measurement of key performance indicators.

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